Frequently Asked Questions

Browse the catalog, add products to your cart, and proceed to checkout. You can check out as a guest or create an account to track your order history.

We accept PayFast Instant EFT and card payments for individual orders, and Corporate PO Net-30 accounts for approved hospital and clinic customers.

Yes — guest checkout is available for all standard retail orders. Creating an account lets you track orders, save your address, and manage licenses.

Standard delivery across South Africa takes 2-4 business days via our express freight partners.

Yes, we deliver to all provinces in South Africa. A flat express freight fee is calculated at checkout.

Signed-in customers can view live order status on their Account dashboard. Guests can use our Order Tracking page with their order number and email.

For hygiene and patient safety reasons, opened or tamper-sealed medical products cannot be returned unless defective or incorrectly supplied.

Unopened products may be returned within 7 days of delivery, subject to approval and the Consumer Protection Act.

Approved refunds are issued to your original payment method via PayFast. Processing time depends on your bank.

Yes. All G1 Healthcare products are registered with the South African Health Products Regulatory Authority (SAHPRA) and tested to ISO 10993 biocompatibility standards. See our Compliance page for full documentation.

Most stoma care products are over-the-counter. Restricted or Rx-only items require a verified medical license or prescription, submitted from your Account > Licenses page.

G 1 Healthcare (Pty) Ltd is registered with the CIPC under registration number 2025/451756/07 — our certificate is publicly downloadable on the Compliance page.

Yes — submit a B2B RFQ (Request for Quote) from the storefront with your required quantities, and our sales team will respond with a tailored quote within 24 hours.

Approved organizations can use Corporate PO Net-30 credit terms. Contact us to set up an organizational account.