PRIVACY POLICY
G 1 Healthcare (Pty) Ltd | Registration No. 2025/451756/07 | Last Updated: 30 June 2026
1. Introduction
G 1 Healthcare (Pty) Ltd ("G1 Healthcare", "we", "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
2. Information We Collect
- Contact details: name, email address, phone number, delivery and billing addresses.
- Account information: login credentials (managed securely by our authentication provider, Clerk), order history, and saved preferences.
- Health-related information you voluntarily provide, such as medical license or prescription documents submitted to unlock restricted products.
- Payment information, which is processed directly by PayFast and is never stored on our servers.
- Technical information such as IP address and browser type, collected automatically for security and analytics purposes.
3. How We Use Your Information
- To process and fulfil your orders, including delivery and customer support.
- To verify medical licenses or prescriptions where required for restricted products.
- To communicate order updates, respond to enquiries, and send service-related notifications.
- To comply with regulatory obligations under SAHPRA and South African consumer protection law.
- To improve our products, services, and website experience.
4. Legal Basis for Processing
We process personal information on the basis of: your consent, the necessity to perform a contract (e.g. fulfilling your order), compliance with a legal obligation (e.g. medical device traceability), and our legitimate business interests.
5. Sharing of Information
We do not sell personal information. We share information only with:
- Payment processors (PayFast) to complete transactions.
- Authentication providers (Clerk) to manage secure sign-in.
- Logistics and courier partners to deliver your order.
- Regulatory authorities (e.g. SAHPRA) where legally required.
6. Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss, or disclosure, in accordance with Section 43(1)(p) of the Electronic Communications and Transactions Act. These measures include:
- Encrypted data transmission (HTTPS/TLS) across the entire website, including checkout.
- Payment processing handled entirely by PayFast; we never see or store your full card or banking details.
- Authentication and password security managed by our accredited authentication provider, Clerk, using industry-standard hashing and session security — we do not store your password ourselves.
- Access to customer and order data within our systems is restricted to authorised personnel who need it to perform their role.
- Hosting infrastructure with access controls and encrypted data at rest.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (including medical device traceability and tax record-keeping obligations).
8. Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or outdated information.
- Request deletion of your personal information, subject to our legal retention obligations.
- Object to processing of your information for direct marketing purposes.
- Lodge a complaint with the Information Regulator of South Africa — email POPIAComplaints@inforegulator.org.za or visit www.inforegulator.org.za.
9. Cookies
Our website uses essential cookies to support cart functionality, authentication sessions, and basic analytics. You can control cookie preferences through your browser settings.
10. Children's Privacy
Our services are intended for use by individuals 18 years or older, or minors under the supervision of a parent or legal guardian. We do not knowingly collect personal information from unsupervised minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last Updated" date above.
12. Related Policies
See also our Cookie Policy, PAIA Notice, and Terms and Conditions. See the full list on our Legal & Policies page.
13. Contact Our Information Officer
G 1 Healthcare (Pty) Ltd — Registration No. 2025/451756/07
Registered Office: 3 Inglenook Road, Riverside Lifestyle Estate, House 14, Nahoon Valley Park, Eastern Cape, 5202
Email: support@g1healthcare.co.za
WhatsApp: +27 84 498 6840